Service and Maintenance

Factory-Trained Field Service Technicians

Quality technical support from OEM machinery experts

Experience counts. And when you call A-B-C for machine installation, maintenance or repair, you can rest easy, knowing that qualified, factory-trained technicians are servicing your equipment. All A-B-C service techs go through a rigorous training process before they enter a customer’s plant. They are required to assist in machine assembly, product specification, testing, troubleshooting and repair in our plant under the direct supervision of skilled mechanical and electrical engineers and assemblers.

And the training never ceases. Between service calls, our technicians work side by side with A-B-C plant personnel, building machines from the ground up. They never quit learning, and this continuing practical experience keeps them on the cutting edge of the latest machine technology.

Upon completion of the service call, your technician compiles a complete report detailing the work completed, any recommendations, and documenting your machine performance. This history provides a valuable resource and saves time and money if service is required in the future.

Within hours of your request for service, an A-B-C technician can be on the way to your plant, with the skills required to resolve your problems. 

Remote Diagnostics

A cost-effective alternative to in-plant service calls

When you call the A-B-C service department, you will speak with a qualified and experienced technician dedicated to solving your problem. Many times, service inquiries are handled by phone without requiring an in-plant service call.

We highly recommend the purchase of a modem for any A-B-C machine with this capability. This allows our service technicians to us the modem link to look directly into the “brain” of your machine and specifically identify and correct any faults, whether they are component or set up failures. A-B-C operates multiple computer systems dedicated to modem diagnostics and uses this technology frequently to save our customers the time and expense of an in-plant service call.

Our service department has these tools available to remotely support your equipment:

• Virtual Service Tech which gives our technicians the capability to see your problem first hand and in real time via video chat
• Remote machine access to your equipment via a preinstalled Remote Access Router

Machine Manuals

Complete manuals for your reference

Included in the purchase price of every A-B-C machine is the complete machine manual. Manuals are provided in both printed, bound-book format and digital format on a USB drive or through the machine control panel, depending on the equipment model.

This valuable tool provides the information you need for successful operation of your machine. Topics include:

• Description of operation
  • Changeover procedures
  • Recommended maintenance schedule
  • Spare parts listing
  • Wiring and pneumatic diagrams
  • Complete parts listing. Purchased items are cross-referenced by manufacturers’ part numbers for easy procurement locally if desired
  • Exploded views of various assemblies with part numbers indicated
  • Troubleshooting guide

Service Agreements

Total support for every aspect of your machines

Ensure proper maintenance and optimum machine performance with an A-B-C Service Contract. Your equipment can be serviced by A-B-C technicians on a monthly, quarterly, semi-annual or annual basis, depending on your requirements. 

An A-B-C service contract can help you manage costs with set pricing for onsite visits, audits and training, plus discounted purchased parts, and included telephone service. You can rest easy knowing that your staff and machines are well supported by our service professionals. 

• Address and resolve any machine concerns
• Review production documentation and assist in maintaining/improving line efficiency
• Order/maintain spare parts inventory for preventive maintenance program
• Provide onsite operation and maintenance training for personnel, as needed
• Review plant documentation and assess compliance with current procedures
• Update training manual, machine manual, and setup guides as needed
• Evaluate/report on machine component operation and suggested replacement
• Provide information on new updates to industry standards, workplace safety, or new componentry

Service contracts may be arranged during the machine purchase or after delivery and installation.

On-Call Machine Evaluation

Save time and money with a local service call

When a service technician will be in your area, we will contact you to see if you would like a visit. Our technician will evaluate your machines based on a comprehensive service checklist and provide any services required, providing a valuable service without costly travel expense.